Support

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Technical Support Portal

Our Technical Support portal is here to help you resolve issues and answer any questions about our products and services. Log in or sign up to a *Help Desk account to access the full range of support options, including our help desk, ticketing system for specialized assistance, and community forum.

*Sign up/login to your Help Desk Account. This account is separate to your ENTTEC account, as is used for our technical support website to help us resolve your issues and questions efficiently.

Helpdesk

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Community Forum

We are here to help you get the most out of our products; here you can find guides, firmware, and updates to make things easier. Our team is available to answer your questions and resolve any issues. Join our community to share tips and learn from others.
Thank you for choosing ENTTEC.

Training videos

Access lighting tricks and tips, from the experts, to create outstanding lighting installations, with our wide range of ENTTEC lighting control training videos. Learn about how to work with LED tapes, invent with pixel mapping, and even how to turn sound into light! Check out our YouTube channel for many more topics, news, and reviews.

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Frequently Asked Questions

ENTTEC offers support and guidance for custom projects, helping you create tailored lighting solutions to meet your specific needs. Our experienced support team is available to assist you with design and installation guidance remotely, ensuring your project’s success.

You can find guides and technical support on our website under the “Support” section. Visit our Support page for comprehensive guides, legacy documentation, and video tutorials.

Yes, ENTTEC products come with a warranty. The duration and terms of the warranty vary depending on the product.

To stay updated with the latest news and product releases from ENTTEC, you can subscribe to our newsletter on our website. Additionally, you can follow us on our social media channels, including Facebook, Instagram and LinkedIn, for real-time updates and announcements.

The typical lead time for orders vary depending on the product and order size. Most standard products ordered are typically shipped within 1- business day, provided the item is in stock but in a case where the item is not available or in transit it would take 2-4 weeks. For the most accurate lead time, please contact our sales team at sales@enttec.ae.

Yes, ENTTEC products are designed to be compatible with a wide range of third-party software and applications; the protocols that our devices support are open source, ensuring flexibility and ease of integration into various systems.

ENTTEC is committed to delivering high-quality products. We manufacture everything ourselves in our factory, where our products are made. We have a rigorous quality assurance process, including extensive testing and quality control procedures throughout the manufacturing process by our R&D team. Each product undergoes thorough testing before it is packed and shipped to customers.

To become an authorized ENTTEC distributor, please visit the “Distributor” page on our website and fill out the application form. Our sales team will review your application and get in touch with you to discuss potential partnership opportunities.

Detailed product specifications and manuals can be found on our website. Simply navigate to the specific product page, and you will find downloadable documents containing all the relevant information.